How Do I Contact Deed Support and Get Help with My Account?

‍

We are here to help you every step of the way on your investment journey. This guide explains how to contact Deed support and get help with your account.

‍

TL;DR – Quick Ways to Get Support

• AI Live Chat: Available on the website for instant help
• Email: Reach out via support@startdeed.com
• Social Media: Message us via Instagram, LinkedIn, or X
• Whatsapp: Connect with us on whatsapp
• Help Center: Search by keyword for step-by-step articles

‍

Why This Matters

Our dedicated support team is committed to providing you with timely and helpful assistance. 

Whether you have a question about your account, need help with a transaction, or have a general inquiry, we are here to help. 

Knowing how to contact support ensures that you can get the help you need, when you need it.

‍

How to Contact Deed Support

‍

‍

We offer several channels for you to contact our support team:

• Live Chat: You can chat with a support agent in real-time through the live chat feature on our website. This is the quickest way to get help with urgent inquiries.
• Email Support: You can send us an email at support@startdeed.com.
• Social Media: You can reach out to us on any of our social media platforms
• Help Center: Our comprehensive Help Center has answers to many frequently asked questions. You can search for articles by keyword to find the information you need.
• Whatsapp: Once you login to your account, you will see an option to connect and chat with us over whatsapp at the bottom of the screen

‍

Step-by-Step Guide to Getting Help

‍

1. Try the Help Center First

‍

‍

• Visit the Deed Help Center
• Search using keywords like “how to invest,” “exit property,” or “update profile”
• Most routine queries are covered with detailed articles

‍

2. Use the Live Chat Widget

‍

‍

• Click on the chat icon in the bottom right corner of the Deed website
• Select the topic that best matches your query
• A support team member will join the chat shortly

‍

3. Email Deed Support

‍

‍

If your issue is non-urgent or needs document sharing, write to:

📧 support@startdeed.com

Include key details such as:

• Your full name
• Registered email
• Description of the issue
• Screenshots (if applicable)

‍

4.Use WhatsApp or Social Media 

‍

‍

• Deed has extended support via WhatsApp and social media
• You’ll be able to message directly through your preferred platforms

‍

5. Be Clear and Detailed

Whether via chat or email, the more details you provide, the faster we can help you resolve your concern. Include:

• Your account reference or investment ID (if relevant)
• Error messages
• Timeline of the issue

‍

FAQ Section

‍

What are the support hours?

Support agents are available from 9:00 AM to 6:00 PM GST. 

‍

How long does it take to get a response?

We aim to respond to all live chats instantly and all emails within 24 hours.

‍

Can I get phone support?

We do not currently offer phone support. However, our live chat and email support channels are staffed by knowledgeable agents who can assist you with your inquiries.

‍

Conclusion

Our support team is dedicated to providing you with the best possible service. By following these steps, you can get the help you need to ensure a smooth and successful investment experience on the Deed platform.

‍

Relevant Guides:

If you’re facing issues beyond support queries, these guides may help:

- How Do I Complete KYC Verification on Deed (and What Documents You’ll Need)?

- What Is a Proof of Address (POA) Document and How Do I Submit It on Deed?

- How Do I Receive and Withdraw My Rental Income from Deed?

- How Do I Delete or Deactivate My Deed Account if Needed?

‍