What Is a Proof of Address (POA) Document and How Do I Submit It on Deed?

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As a DFSA-regulated platform operating out of the Dubai International Financial Centre (DIFC), Deed requires all investors to complete full KYC (Know Your Customer) verification before they can invest, receive projected rental income, or withdraw funds.

A key part of this process is submitting a Proof of Address (POA) document to verify your residential address, in accordance with Deed’s regulatory requirements.

This guide covers:

• What qualifies as a valid POA
  
  
• How to upload it correctly (web + app)
  
  
• Common issues and how to avoid KYC rejection

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📝 TL;DR — How to Submit Your POA on Deed

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• Use a valid document showing your full legal name and full residential address
  
  
• Ensure it’s issued within the last 3 months
  
  
• Upload it through the Deed website or mobile app (iOS / Android)
  
  
• If you are a UAE resident, you must upload your Emirates ID along with your passport
  
  
• Submit your documents and wait for review,  — typically completed within 48 hours. 

_{Subject to volume and regulatory requirements, additional documentation may be requested.}

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Why POA Submission Matters

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Deed follows strict UAE financial compliance standards, including KYC and AML (Anti-Money Laundering) regulations.

Submitting your POA:

• Confirms your residential address
  
  
• Helps prevent fraud and identity misuse
  
  
• Unlocks access to investment features such as fractional property purchases, withdrawals, and tracking projected rental income and capital appreciation
  
  

🛡️ Your address verification is a legal requirement and essential for account security.

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What Makes a POA Document Valid?

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A valid POA must include all of the following:

Mandatory Elements

• Your full legal name
  
  
• Your full physical residential address (dwelling number, street, city, country)
  
  
• Issued Date (within the past three months)
  
  
• Official issuer logo or letterhead
  
  
• Entire document visible (no cropping, truncation, blur, or glare)
  

Date Requirement

• Must be issued within the last 3 months
  
  
• Exception: Tenancy contracts may be accepted beyond 3 months if still valid. Title deeds can also be accepted if not older than 1 year and accompanied by a utility bill. Title deed alone is insufficient to confirm current residence.

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POA Requirements Summary

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Important:

The name on your POA must match your full legal name in your Deed profile. Avoid nicknames, initials, or shortened versions.

Note: If the utility bill is in the name of another family member, an official document confirming the relationship (e.g., birth certificate, marriage certificate) along with the passport copy of the Deed member must also be submitted.

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Accepted & Rejected Documents

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Accepted POA Documents

• Bank statements, credit card statements, or official bank letters (last 3 months)
  
  
• Utility bills (electricity, water, gas, internet, DEWA) — last 3 months

If the utility bill is in another family member’s name, you must also provide:

1. An official document confirming the relationship (e.g., marriage or birth certificate)
2. Passport copy of the Deed member
   
   

• Mobile operator bills — last 3 months
  
  
• Valid tenancy contract or lease agreement or Ejari
• National Address Extract that has been issued within the last three months
  
  
• Valid title deed or property ownership document
  
  • Accepted if not older than 1 year, but must be accompanied by a recent utility bill to confirm current residence

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Not Accepted

• Screenshots
  
  
• Purchase receipts
  
  
• Medical bills
  
  
• Documents without an official issuer
  
  
• Cropped, blurry, or low-quality images
  
  

Documents that show only a PO Box and no full residential address

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How to Submit Your POA on Deed

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You can upload your Proof of Address through the Deed website or the Deed app (iOS / Android). The steps are the same on both.

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1. KYC Starts Automatically

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After creating your Deed account, the KYC flow launches automatically.  If you skip it, a banner will stay in your profile prompting you to continue verification.

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2. Upload Your Passport

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The passport is the only accepted primary ID document for identity verification.
It must have at least 6 months’ validity remaining.

Guidelines:

• Clear original photo (no screenshots)
  
  
• Good lighting — no glare or shadows or damage to the passport page
  
  
• Full document visible
  
  
• Text must be readable
  
  

UAE Residents:

You must upload your Emirates ID along with your passport. Non-residents are not required to provide an Emirates ID.

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3. Upload Your Proof of Address

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Next, you’ll be asked to upload your POA document.

Before uploading, ensure:

• The entire document is visible (no cropping)
  
  
• It is issued within the last 3 months (unless an exception applies)
  
  
• Your full legal name and address match your Deed profile
  
  
• The document is sharp, clear, and shows issuer logo or letterhead
  

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4. Submit for Review

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Once all documents are uploaded, click Submit.
KYC review typically takes 48 hours.

You’ll receive an email or in-app notification once verification is approved or if additional information is required.

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Common Reasons for POA or KYC Rejection

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• Blurry, cropped, or low-resolution images or visible damage to the passport
• Using screenshots instead of actual photos/PDFs
• POA older than 3 months (when no exception applies)
• Name or address that doesn’t match your Deed profile
• Missing Emirates ID for UAE residents
• Document showing only a PO Box and no physical residential address

Regulatory rejection that is out of Deed’s control

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FAQ Section

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Can I use a screenshot of my mobile bill?
No. Screenshots are not accepted. Download the official PDF or take a clear photo of the original document.

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My utility bill is not in my name. What should I do?
Upload a bank statement or any other accepted official document that clearly shows your full name and residential address, as listed in the “Accepted POA Documents” section.

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Can I use a document with a PO Box address?
You can submit a document that includes a PO Box, as long as it also shows your full physical residential address. If the document only shows a PO Box and no residential address, it will be rejected.

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How will I know if I’m verified?
You’ll receive an email and an in-app notification once your KYC, including your POA, is approved

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Get Verified. Get Started

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Submitting your POA is quick, secure, and essential to unlocking Deed’s full investment features. Once verified, you can:

• Browse and invest in fractional real estate
  
  
• Start investing from AED 500 (approx. $136)
  
  
• Track projected rental income and capital appreciation
  
  
• Withdraw returns seamlessly
  
  

Manage your property portfolio with confidence

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Conclusion

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Submitting a valid Proof of Address is a simple but essential step in verifying your Deed account. By providing a clear, recent document that meets the requirements above, you’ll ensure a smooth verification process and be ready to start investing confidently in Dubai’s real estate market.

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Explore More:

• How to Add Funds to Your Deed Wallet & What Payment Methods Are Accepted
• How Do I Contact Deed Support and Get Help with My Account?
• How Do I Complete KYC Verification on Deed (and What Documents You’ll Need)?
• How to Make Your First Investment on Deed: A Step-by-Step Guide

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